Under the parent’s supervision, all kids are allowed in our facility. Without supervision, follow the restrictions that apply for drop-in and after-school services.
What is the age limit for children to be allowed to play?
Can I play with my child during our visit?
We encourage parents to play with their toddlers, within the appropriate designated play area but ask parents to refrain from using the tubes and inflatables where other children are engaged in free play. Children have the right of way!
Can adults play by themselves during a visit?
Adults by themselves without their own children are not allowed inside the structure. Children have the right of way!
How long is my child allowed to play for the general admission price?
We have no time limits on play time during the weekdays, though we retain the right to impose a time limit of two hours in cases when we hit the maximum occupancy of the building so we can give the opportunity to other families to enter. During the weekend, there is a two-hour playtime option only.
Is there a dress code?
All guests, regardless of age, should be fully clothed in a shirt, pants or shorts and iPlay designed full grip socks at all times (Available at iPlay for purchase). Diapers need to be covered by pant wear of some sort.
Can I bring Outside Food/Drinks to consume inside the iPlay facility?
NO, we have a commercial kitchen fully licensed by the health department, so for tracking of foodborne illnesses and other code/management requirements outside food is not allowed, thanks for your understanding.
How far in advance do I need to make a reservation for a birthday party?
We recommend that you schedule your party or event at least 30 days in advance. Please use our online reservation system to check availability and dates. Field trip opportunities should be arranged at least 15 days in advance.
Can my party be rescheduled?
Parties can be rescheduled for free until 7 days before the event, but the deposit is non-refundable so it will be used for the new reservation. Changes within 7 days of the event or a no show, your deposit will be forfeit.
Can I bring in food for my child’s party?
No, we encourage you to choose from our delicious offerings. Let us know about your allergies in advance so we can work together on your food options.
What are the options for parties with 50+ attendees?
You may schedule a private party on Sundays from 9-11am, please contact us at parties@iplayexpereince.us
Our school is thinking about arranging a field trip for our students. Do you offer group discounts?
We welcome school and daycare groups anytime! Please call our facility to speak to one of our team members to arrange a suitable day and time for you to arrive. And yes, we do offer discounts for field trips. Contact us at sales@iplayexperience.us for an estimate.
Do I have to sign a waiver for each visit?
No, Only once a year.
How do you ensure my child won't be removed from the facility without my authorization?
iPlay Experience uses top of the line technology to verify children are safe when they visit our facility. We use RFID technology to verify guardians and leaving with the correct child using card/wristband readers that compare parent ID card vs child RFID wristband, thus removing human error from the verification process.
In addition to the RFID system, our system captures a photo of the guardian and dependent together at the entrance, so in extreme cases where the RFID card is lost or wristband is damage we can still verify the correct parent-child pairing before opening the exit gate.
How do you ensure my child won't be removed from the facility without my authorization?
iPlay Experience uses top of the line technology to verify children are safe when they visit our facility. We use RFID technology to verify guardians and leaving with the correct child using card/wristband readers that compare parent ID card vs child RFID wristband, thus removing human error from the verification process.
In addition to the RFID system, our system captures a photo of the guardian and dependent together at the entrance, so in extreme cases where the RFID card is lost or wristband is damage we can still verify the correct parent-child pairing before opening the exit gate.
Is face covering required during pandemic?
iPlay Experience follows the state mandates regarding business safe operations, we understand these rules are un-confortable but until the restrictions are lifted state wide face masks are mandatory for everyone over 2 year old (this is in line with other attractions parks like Disney Magic Kingdom and Universal), we really appreciate your cooperation in this manner. (exception: While Drinking/eating inside the cafeteria area)
If we weren’t able to answer your questions within the list above, we invite you to call our team with any of your comments, questions or concerns. Our team is dedicated to unparalleled customer care and wants you to feel welcome whenever you visit iPlay Experience.